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Collecting Information

We collect nonpublic personal information from you about you and your employees to properly maintain and service your policy. This nonpublic personal information may come from the following sources:

Application Information and Other Forms

On the application for insurance or other forms completed by you, you provide us with most of the information we need to process policies and claims.

Transaction Information

We may develop information about you and your employees based on transactions and experiences you have with us, our affiliates, or others.

Third-party Information

This is information that we receive to verify or supplement your application or claims.

Disclosing Information

In the course of conducting business and as permitted or required by law, we may share nonpublic personal information about you and your employees with our affiliated companies. We do not disclose any nonpublic personal information about you and your employees to any nonaffiliated third parties, except for the conduct of our business or as permitted or required by law. Information may be supplied to others providing business services for us. Additionally, we may provide information for audit or research purposes or to law enforcement agencies to help us prevent fraud.

Securing Information

We restrict access to nonpublic personal information about you and your employees to our employees who need to know the information necessary to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with applicable regulations to guard the nonpublic personal information of you and your employees.

Do not Track

biBERK.com does not track its customers over time and across third-party websites to provide targeted advertising and, therefore, does not respond to Do Not Track (DNT) signals. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.

Third parties that have content embedded on biBERK.com websites (such as our web chat feature) may set cookies on a user’s browser and/or obtain information about the fact that your web browser utilized the chat feature from a certain IP address. Third parties cannot collect any other personally identifiable information from biBERK.com websites unless you provide it to them directly.

Procedures for Making Changes to Stored Personal Data

Policyholders can view the personal information kept on file by visiting the company’s online Policyholder Service Center and reviewing the data incorporated into transactions. If that information should ever need to be updated, customer service staff is available to document and act upon requests for a change. Those individuals can be contacted by calling 1-844-472-0967 or sending an email to customerservice@biberk.com.

Please be aware that our organization reviews our privacy policy on an on-going basis and makes any necessary changes. A copy of the current Privacy Policy is sent to each policyholder annually, and the information is also maintained on our website.

Third-Party Websites

Access to third-party websites is provided to you as a convenience, only. We do not endorse, control, or approve the products, services, or information offered to you on any third-party website. If you decide to access a linked third-party website, you do so solely at your own risk and you are therefore responsible for protecting yourself against viruses or other destructive elements that may occur or result from your use of any third-party website.

Information Collection Policies

Some pages on this website collect information directly from individuals who volunteer to use our services. Collection of this information is required to deliver the specific services, but use of these services is voluntary. If you do nothing during your visit to the website but browse or download information, some pages may automatically collect and store the following information about your visit:

    • The internet protocol address, domain name, and email address used
    • The type of browser and operating system you used
    • The date and time you visited this website
    • The web pages or services you accessed at this site
    • The website you visited prior to coming to this website
    • The website you visit as you leave this website
    • If you downloaded a form, the form that was downloaded
    • Details about what you did on our website, including data entered into form fields

Children’s Privacy

This website is not directed or intended for children.

biBERK.com does not knowingly collect or post information from children under the age of 13 pursuant to laws protecting children’s privacy including the Children’s Online Privacy Protection Act (COPPA).

Encryption Technology

biBERK.com protects your personal/private information through the use of encryption technology.

We use industry standard security protocol (Secure Sockets Layer or "SSL") to ensure that the connection between your browser and our server remains protected. Unfortunately, no data transmission over the internet or data storage system can be guaranteed 100% secure. If you believe your connection with us is no longer secure for any reason, please notify us immediately.

For California Residents

biBERK is a member of the National Indemnity Group of Companies, who has a page dedicated to resources regarding the California Consumer Privacy Act, including an online request form, here: California Privacy Policy

California Consumer Privacy Act Policy

This California Consumer Privacy Act Policy of the National Indemnity group of insurance companies, which includes biBERK (collectively, “we,” “us,” or “our”) applies solely to individuals who reside in the State of California (“consumers” or “you”). We adopt this policy to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms defined in the CCPA have the same meaning when used in this policy.

Your Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we disclose to you information about the collection and use of your personal information over the last 12 months, including:

  • The categories of personal information we have collected about you;
  • The categories of sources from which we have collected the personal information;
  • The business or commercial purpose for collecting or selling personal information;
  • The categories of third parties to whom we share personal information;
  • The specific pieces of personal information we have collected about you;
  • The categories of personal information we have disclosed about you for a business purpose; and
  • The categories of third parties to whom your personal information as disclosed, by categories or
  • categories of personal information disclosed.

We have not sold personal information about consumers in the last 12 months.

How to Submit a Request

To exercise any of your rights described in this California Consumer Privacy Act Policy, please submit a request to us by contacting us via one of the following methods:

  • (800) 488-2930
  • Click here to Submit a Request Online

Our Process to Verify Your Request

We will contact you to collect additional information to verify your identity. Depending on the nature of the request, we will require you to provide either two or three pieces of information to allow us to verify that you are the person about whom we collected personal information. We may also require you to submit a signed declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

Any information we collect for purposes of verifying your identity will not be used for any other purpose. If we are unable to verify that you are the person about whom we collected personal information, or that you have authority to make the request on that person’s behalf, we will notify you that we will not be able to respond to your request.

We will endeavor to respond to your request within 45 days of the date you submit it. If we require additional time, we will notify you of the extension in writing.

We will not respond to more than two requests from the same consumer in any 12 month period.

Information We Collect

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include publicly available information.

We may collect the following categories of your personal information:

  • Personal identifiers: a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers.
  • Personal information under Cal. Civ. Code § 1798.80(e): a name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
  • Characteristics of protected classifications under Federal and California law: race, color, ancestry, national origin, religion, gender (including pregnancy, childbirth, or related medical conditions), disability, age (40 and older), genetic information, marital status, sexual orientation, gender identity and gender expression, AIDS/HIV status, medical conditions, political activities or affiliations, military or veteran status, and status as a victim of domestic violence, assault, or stalking.
  • Commercial information: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  • Biometric information: physiological, biological or behavioral characteristics that can be used, singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
  • Internet or other electronic network activity information: browsing history, search history, information regarding interaction with a website, application, or advertisement, and other similar information.
  • Geolocation data: physical location.
  • Sensory data: audio, electronic, visual, thermal, olfactory, or similar information.
  • Professional or employment-related information: job history or other employment information.
  • Education information: non-public education information as defined in 20 U.S.C. § 1232g, 34 C.F.R. Part 99, such as transcripts, grades, class schedules, financial aid, or other records, files, documents or materials containing non-public information directly related to a student and maintained by an educational agency or institution.
  • Inferences drawn from other categories of personal information: to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

We collect each category of personal information about consumers from the following categories of sources:

  • Directly from you or someone providing information on your behalf, such as an insurance agent or your employer in connection with obtaining commercial insurance;
  • External data sources, such as consumer reporting agencies and other companies that provide data related to a specific consumer, business, or property;
  • Via our website, directly or indirectly from information submitted through a web portal or through the use of cookies and other data tracking systems. Refer to our Website Privacy Policy for additional information;
  • Sources used to facilitate the transaction of insurance and the investigation of associated claims including, but not limited to, medical providers, regulators, auditors, attorneys, investigators, adjusters, and other insurance companies.

We collect each category of personal information about consumers for the following business or commercial purposes:

  • To facilitate the transaction of insurance and the investigation of associated claims;
  • Auditing related to a current interaction with the consumer and concurrent transactions;
  • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
  • Debugging to identify and repair errors that impair existing intended functionality;
  • Undisclosed short-term, transient use;
  • Performing services on behalf of the business or service provider;
  • Undertaking internal research for technological development and demonstration;
  • Undertaking activities to verify or maintain the quality or safety of a service;
  • To confirm eligibility for insurance benefits or payments;
  • To detect or prevent crime or fraud;
  • In response to subpoenas, search warrants or other court orders;
  • For actuarial or research studies;
  • In connection with a sale of our business;
  • In connection with employment or application for employment;
  • In connection with your provision of services to us;
  • As otherwise required by law.

We will provide you notice and obtain your explicit consent if we collect additional categories of personal information or use the personal information we previously collected for materially different purposes.

Information We Disclose

In the last 12 months, we have disclosed the following categories of personal information about consumers for a business purpose:

  • Personal identifiers;
  • Personal information under Cal. Civ. Code § 1798.80(e);
  • Characteristics of protected classifications under Federal and California law;
  • Commercial information;
  • Internet or other electronic network activity information;
  • Geolocation data;
  • Sensory data;
  • Professional or employment-related information;
  • Education information.

We share personal information about consumers with the following categories of third parties:

  • Entities that facilitate our transaction of insurance and the investigation of associated claims;
  • Third Party Administrators, independent adjusters, outside counsel, investigators, and other parties for purposes of investigating and resolving claims;
  • Regulatory and other government agencies;
  • Consumer reporting agencies or insurance support organizations;
  • Entities that have an interest in policies issued by us, such as a certificate holders, additional insureds, group policy owners, or lienholders;
  • Entities who perform administrative, business, professional, or employment functions on our behalf;
  • To our lawyers, accountants and auditors;
  • As otherwise required by law.

We have not sold personal information about consumers in the last 12 months.

Right to Delete

You have the right to request that we delete from our records the personal information we have collected about you, subject to certain exceptions. Once we receive and confirm your request, we will determine whether an exception applies. If an exception does not apply, we will delete your personal information from our records. We will also direct our service providers to delete your personal information from their records. If an exception applies, we will not delete your personal information from our records and we will notify you in writing of the reason that we are denying your request to delete your information from our records.

Non-Discrimination

A business may not discriminate against a consumer because the consumer exercised any of the foregoing rights.

Authorized Agent

You may use an authorized agent to submit requests to us as described in this privacy notice. An authorized agent is a natural person or a business entity that you have authorized to act on your behalf. If you use an authorized agent to submit a request to us, we will require you to (1) provide the authorized agent with written permission to make requests on your behalf and then verify the consumer’s own identity directly with us; or (2) provide the authorized agent with a power of attorney pursuant to Probate Code sections 4000 to 4665. We may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf.

Contact for More Information

For questions or concerns about our privacy policies or practices, please contact us at (866) 720-7861. If you have a disability, you may contact us to access this notice in an alternative format.

Information Not Subject to CCPA

In accordance with the CCPA, this California Consumer Privacy Policy does not apply to: (1) certain medical information governed by the Confidentiality of Medical Information Act; (2) certain information that is furnished to or collected from a consumer reporting agency in accordance with the Fair Credit Reporting Act; (3) personal information collected, processed, sold, or disclosed pursuant to the federal Gramm-Leach-Bliley Act, and implementing regulation, or the California Financial Information Privacy Act; (4) information collected, processed, sold, or disclosed pursuant to the Driver’s Privacy Protection Act of 1994; (5) certain information collected about a consumer in the course of their employment or application for employment; and (6) certain information collected about a consumer in the scope of a business-to-business transaction or communication.

Changes to Policy

This policy was last updated on September 29th, 2020. We may change this policy at any time.